FAQ // COVID-19

Last updated on January 8th 2021


ARE YOU OPEN?
No, Bloc Shop is closed from January 9th until the situation gets better in order to comply with the measures put in place by the health authorities.

WHAT HAPPENS TO MY MEMBERSHIP/PREPAID PUNCHS?  
EFT MEMBERSHIP: All EFT membership will be frozen as of January 8th, free of charge, until the gym reopens. This procedure is done automatically, so no action is required on your end. Membership will be reactivated automatically when reopened and the prorata added to your account.

WAS YOUR MEMBERSHIP ALREADY FROZEN ON JANUARY 8TH?
The fee of $ 8 per month was waived during the closure period. Freezing fees will be charged from February 8th.

PREPAID SUBSCRIPTION: The end dates of the prepaid memberships will be adjusted according to the date of reopening. No action is required on your part and no prepaid membership can be canceled or refunded. It will resume automatically when we reopen and can't be frozen any longer.

PREPAID PUNCHS Customers with prepaid day pass with an expiration date (purchased since 2020 only) will have their end date extended by the number of closing days.

YOU WANT TO FREEZE/TERMINATE YOUR EFT MEMBERSHIP?
Under the circumstances, we allow you to pause your membership for free. If you wish to remain frozen when we reopen, you can send us a modification request by clicking "Manage your membership" on our website www.blocshop.com.

HOW TO STAY IN SHAPE? If you want to stay in shape during this climbing detox, we offer you a 28-day Lock Down Challenge which will begin on Monday January 11th. 20 min of training a day for everyone. Follow our social networks for details.

ONLINE STORE
You don't have any training equipment at home, visit our online store to get your hands on all the must-haves: shop.blocshop.com!

HOW TO MAKE RETURNS? Please consult our Shipping and Return policy. If you have any further questions, contact us at onlinestore@blocshop.com.